Cancellation & Refund
Welcome to the websites (https://parintha.in/ and https://shop.parintha.in/), an online service operated by Vi Parintha Health Pvt Ltd. (“Parintha,” “we,” or “us”). By accessing or using our websites, you agree to comply with these Terms & Conditions (“User Agreement”) as revised from time to time. This agreement is binding until you discontinue access to our websites. For questions, comments, or complaints about these terms or the website, please email us at info@parintha.in.
Parintha reserves the right to modify these Terms & Conditions at any time without prior notice. It is your responsibility to review them periodically, as your continued use of our website constitutes acceptance of the most current version of the terms.
- Cancellations will only be considered if multiple orders were placed due to any technical glitch for a customer and the request is made immediately on the same day after the purchase of placing the order. However, the cancellation request may not be entertained after the shipping process is initiated. Final discretion rests with the VI Parintha Health Pvt Ltd.
- Return and refund of product is not possible after the purchase of goods. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good within a day of receipt.
- In case of receipt of damaged or defective items, please report to us immediately. The request would be entertained once our executives has checked and determined the same at its own end. This should be reported within immediately after the receipt of product.
- Once the refund request is approved, the refunded amount will be processed and credited within 2 Days to the original mode of payment. If replacement is approved, then the delivery will be made within 2-9 days after the approval.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our notice immediately for taking appropriate decision.
- Promo codes used for orders are non-refundable, even if the order is cancelled
- Parintha’s liability, if any, is limited to product replacement, offering an alternative product, or refunding the purchase price without interest. Parintha is not liable for indirect, incidental, or consequential damages.
- Order Errors: If an item is mis-priced, Parintha may contact the customer for instructions or cancel the order. If the order is cancelled after payment, the amount will be refunded to the original payment method.